Privacy Policy
How we collect, use, and protect your data
Last Updated: February 2025
1. Introduction
Welcome to Silky Streams (the "Site," "we," "us," or "our"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By registering an account, making a purchase, or otherwise using our Services, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access the Site.
2. Information We Collect
We collect both "Personal Information" (which can identify you as an individual) and "Non-Personal Information" (which cannot).
A. Information You Provide Directly:
Account Information
When you register as a user or a performer, we collect your username, password, email address, date of birth (for age verification), and gender.
Profile Information
For performers, this may include stage name, biographical information, physical characteristics, photos, and videos.
Financial Information
To process purchases of tokens or other services, we collect payment information through our third-party payment processors. This may include credit/debit card details, e-wallet information, or other financial data. We do not store full credit card numbers on our servers. This information is handled by our PCI-DSS compliant payment partners.
Communications
When you contact our support team or communicate with us, we collect the content of those messages.
User-Generated Content
Any content you upload, broadcast, or share on the platform, including live cam streams, chat messages, and private media.
B. Information Collected Automatically:
Technical Data
Your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data
Information about how you use the Site, including the pages you view, the models you visit, time spent on pages, clickstream data, and other diagnostic data.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to track activity on our Site and hold certain information. See our Cookie Policy for more details.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Maintain our Services: To create your account, facilitate your broadcasts (for performers), process your payments, and enable interactive features like chat.
- Age Verification: To ensure all users and performers are of legal age (18 or 21, depending on jurisdiction) as required by law.
- To Improve Our Services: To analyze user behavior and trends to understand how our Services are used and to make improvements.
- Customer Support: To respond to your inquiries, troubleshoot problems, and address technical issues.
- Communication: To send you service-related emails (e.g., account verification, payment confirmations, security alerts). With your consent, we may also send promotional communications.
- Security and Fraud Prevention: To monitor and analyze usage to detect, prevent, and address fraudulent transactions and other illegal activities, and to protect the rights and safety of our users and us.
- Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our Terms of Service.
4. Legal Basis for Processing (For EEA Users)
If you are from the European Economic Area (EEA), our legal basis for collecting and using your information is:
- Performance of a Contract: To provide the services you have requested.
- Consent: For specific purposes like certain marketing communications or sensitive data, where we have asked for and you have given clear affirmative consent.
- Legitimate Interests: For our legitimate business interests, such as security, fraud prevention, and improving our Services, provided your fundamental rights do not override those interests.
- Legal Obligation: To comply with the law.
6. Data Retention
We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill legal, accounting, or reporting requirements. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
The right to access
You have the right to request copies of your personal data.
The right to rectification
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure
You have the right to request that we erase your personal data, under certain conditions (the "Right to be Forgotten").
The right to restrict processing
You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing
You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent
Where we rely on your consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us using the details provided in Section 11.
8. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. These include:
- Encryption (SSL/TLS)
- Secure server infrastructure
- Access controls
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
9. International Data Transfers
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Data Controller
Orion Global sp. z o.o.
Józefa Elsnera 13, 92-217 Łódź, Poland
KRS 0001225019 · NIP 7282908061
Email: support@silkystreams.com
Contact: support@silkystreams.com
